Cancellation and Refund Policy for Shoes
Order Cancellation:
Before Shipment: You can cancel your order for a full refund before it has been shipped. Please contact us as soon as possible at connect@pythonstride.com with your order number to cancel your order.
After Shipment: If your order has already been shipped, you will need to follow our return process to receive a refund.
Refund Policy:
We pack our products with great care and hence It is very important to shoot a video through your smart phone or other device while unpacking your product, for us to get a clear idea where the fault lies.
Eligibility: To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging. You must initiate the return within 7 days from the date of delivery.
Non-Returnable Items: Certain items are non-returnable, such as clearance items, gift cards, and custom or personalized products. Please refer to the product description for any specific return policy.
Return Process:
Request a Return: Contact us at connect@pythonstride.com to request a return. Please provide your order number and the reason for the return.
Receive a Return Authorization: Once your return request is approved, we will send you a return authorization and instructions on how and where to send your package.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Inspection and Approval: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at connect@pythonstride.com with your order number and details of the issue.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at 9723199996
Return Address:
Please send your return to the following address:
Urja Enterprise
28 Karanpara, Opp Fire Station, Behind GSRTC Bus Port,
Rajkot 360001, Gujrat, India.
9723199996
For more information about our cancellation and refund policies, if you have questions, or if you would like to make a complaint, please contact us by email at connect@pythonstride.com